Returns Policy

Cancellations, returns and exchanges
All sale items purchased are non refundable however we will accept a returned sale item for an exchange or will provide a voucher for the full amount for future use at Yellow Lolly. Items must be returned within 7 days.

All items for return or exchange must have a Return Merchandise Authorisation (RMA) number. For returns of faulty goods please follow the same process subject to the conditions detailed below. RMA numbers can be obtained by emailing us at returns@yellowlolly.com. Once you have received your RMA please take care to follow the instructions emailed to you and detailed below. Please note that unidentified returns/exchanges may be returned to the sender.

We request that all goods are returned within 7 days of the date of your request for an RMA.

Returns received outside the above time frames are accepted at the discretion of YELLOW LOLLY.

We can only exchange an item subject to availability.

Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.

Exchanges received outside of the above stated timescales are also subject to product availability and the customer will incur any shipping costs for such exchanges. Any further returns of exchanged items outside the stated timescales will again be at the customers cost for shipping.

YELLOW LOLLY will not accept returns for any non-faulty items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us (by phone or email) on the same day if they wish to return.

We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Please be aware that shoes must be returned with their original designer packaging. Shoes returned without their original boxes will not be accepted.

Please note that we do not accept liability for returned goods not sent by recorded delivery. In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).

The return address is stated on the pre-printed shipping label supplied with your goods. Failure to obtain an RMA does not affect your statutory rights.

How to proceed if you wish to return or exchange
In order to facilitate the return of your items you must obtain a Return Merchandise Authorisation (RMA) number by emailing us at returns@yellowlolly.com within 7 days of receiving your order.

All returns for any particular order need to be returned in one shipment. Any subsequent returns from the same order may incur additional shipping cost.

The RMA number should be written on your original invoice and on the return-shipping label. We request that returns are shipped via recorded delivery.

If you wish to exchange, please email us your required item and relevant size and we will reserve it for you if the item is in stock.

How to proceed if you wish to return faulty goods
In order to facilitate the return of faulty items you must obtain a Return Merchandise Authorization (RMA) number by emailing us at returns@yellowlolly.com and follow the standard returns process as detailed above.

Faulty items will only be accepted if the goods are delivered to the customer damaged. All items returned as faulty will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty.

Exchanges are possible if the item is available. We can only exchange faulty items for the same item in the same size, subject to availability. If you wish to exchange, please make your request clear when requesting your RMA.

Receiving a refund
Refunds to you will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit card including sales taxes for all EU country shipments excluding shipping charges. As previously stated, international customs duties and sales taxes are non- refundable for shipments outside the European Community (EU).

Returns policy for items on sale
Same policy as above.
All sale items purchased are non refundable however we will accept a returned sale item for an exchange or will provide a voucher for the full amount for future use at Yellow Lolly.

We request that all goods are returned within 7 days of the date you received your RMA number.

Any items returned outside this time frame are accepted at the discretion of YELLOW LOLLY.

For further information you can contact one of our customer service representatives who will be happy to talk you through the procedure; simply call our customer service on:

+44 (0) 20 8521 5469

Alternatively, send an email to customerservices@yellowlolly.com with any questions you may have.

Gift returns
If you have received an item from YELLOW LOLLY as a gift you can return it in exchange for another item. Please be aware that you will be required to pay any difference in cost and any additional delivery, taxes and import duties.

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